ACCEPTANCE OF TERMS OF SALE

These Terms define the rights andobligations of the parties in relation to the sale of tickets by ARTE MUSEUMLASER & LIGHTS SHOWS L.L.C to its events and exhibitions.
The Customer acknowledges having read these Terms prior to the validation ofthe Order. Purchase of tickets implies your review and irrevocable acceptanceof these Terms.
ARTE MUSEUM LASER & LIGHTS SHOWS L.L.C reserves the right to change theseTerms at any time. In the event of a change, those Terms ineffect on the day of your Order will apply.

TICKETS OFFERED FOR SALE

Benefits to which tickets are entitled:
Tickets give the right of access to ARTE MUSEUM DUBAI. ongoing exhibitions.

PERIODOF VALIDITY OF TICKETS ISSUED

Each ticket issued is valid only for the dateindicated on it.

AVILABILITYOF TICKETS

The Customer is informed, in realtime, when placing an Order, of ticket availability.

TICKET PRICE

The site offers several prices depending onthe type of ticket, points of purchase (online/onsite), and the age orstatus of the beneficiary of the entrance fee.
The prices for visits or exhibitions arethose displayed on the ARTE MUSEUM DUBAI website at the time of the Order.
The total price at the time of validationof the Order is the final price, including all taxes.
The prices of the visits and the totalprice of the Order are indicated in United Arab Emirates Dirham (AED).
ARTE MUSEUM LASER & LIGHTS SHOWS LLC.reserves the right to modify its prices at any time, run internalpromotions or contests on site and online.

ORDERING TICKETS

The online ticket Ordering procedureconsists of the following steps:

1. The Customer selects the ticket(s) of his/her choice: For each ticket, the Customer chooses, if applicable, the day and time slot of the visit, and the type of the ticket.
2. The summary of the entire Order is displayed.
3. Where payment is refused by the payment centre, the Order is automatically cancelled.
4. Any payment of the Order by the Customer constitutes an irrevocable acceptance of the Order.

Payment transaction

The Customer's bank account is debited for theamount of the Order as soon as the transaction is accepted by the paymentcentre.

Invoice

Upon completion of the transaction, theCustomer will receive a receipt of the transaction with the confirmation of theOrder by e-mail.

USE OF TICKETS

All tickets are systematically checked atthe entrance to the site. This control consists of scanning the barcode writtenon the ticket (numerical code).
Only tickets with a QR code and perfectlylegible wording will be accepted.
‍
It is the Customer's responsibility to ensure on the day of the visit that:
- the ticket has a QRcode and perfectlylegible information (e.g. type of ticket, booked time ofvisit, and more), (Online: ADULT, Child, Senior, Family, Student Group / On-site: ADULT, Child, Senior, Family, POD, PODCompanion) Partially printed, soiled, damaged or illegible tickets will not be accepted.

SPECIAL PRICE

Only the following valid documents will beaccepted as proof of reduced price:
those eligible for special pricing such aschildren, senior citizens, and People of Determination are admitted uponverification of ID.
If special pricing is purchased by a person who is noteligible for special pricing and cannot be exchanged or refunded, admission maybe denied. 

The ticket is only valid for the visit andthe date indicated on it.
‍ARTE MUSEUM LASER & LIGHTS SHOWSL.L.C. RESERVES THE RIGHT TO REFUSE ANY ENTRY TO THE SITE IN THE EVENT OF YOURPRESENTATION OF A TICKET IN BREACH OF THESE TERMS.

FRAUDULENT USE OF TICKETS

It is strictly forbidden to reproduce,duplicate or counterfeit a ticket in any way whatsoever.
The reproduction of abanknote is prohibited and would not provide any advantage.
Any person who illegally reproduces aticket and/or uses a counterfeit ticket may face civil and criminalliabilities.
ARTE MUSEUM LASER & LIGHTS SHOWS L.L.C.will deny access to the site to any bearer of a ticket with a QR code that hasalready been scanned.

CONDITIONS OF REFUND AND EXCHANGE OFTICKETS

Any ticket issued may not be exchanged orrefunded, except in the event of cancellation by ARTE MUSEUM LASER &LIGHTS SHOWS L.L.C of the service to which the ticket entitles the holder tounder these Terms.

Cancellation is excluded when it resultsfrom a case of force majeure as defined below.
In the event of cancellation by ARTE MUSEUM LASER & LIGHTS SHOWS L.L.C. ofan event or exhibition, the Customer Service department will contact the Customer as soonas possible by e-mail or SMS to inform the Customer of the cancellation and theCustomer will be offered the option:

• either, if possible, with the same ticket, the postponement of the service concerned to a different day and/or time(s), or
• the reimbursement of the ticket concerned, specifying the terms and conditions. Any request for an exchange and/or refund of a ticket must be made to the Customer Service department whose contact details can be found on the website: https://dubai.artemuseum.com/

VIEWING GUIDELINES

• Visitors must adhere to the viewing guidelines of Aret Museum Dubai
• Visitors are responsible for any damages or losses if the viewing guidelines are not followed.
• Weapons of any kind are strictly prohibited at the venue. Violation of this rule may result in intervention by security and potential involvement of the police. Offenders will be held responsible for any infractions.
• If you intentionally disrupt the exhibition or disturb other visitors, you will be asked to leave and no refunds will be given.
• Re-entry is not permitted.
• Smoking of any kind is prohibited inside of museum, and those caught will be asked to leave without refunds.
• If you have allergies, please make sure to inform the ticket office and tea bar staff about your allergies, especially to nuts or dairy products.
• Visitors are responsible for any underlying health issues that occur due to not providing allergy information.
• Please refrain from touching or leaning on exhibits. Non-compliance may result in damage to property or artworks.
• The venue consist of mirrored walls and floors. Running can result in serious injury. Please avoid running at all times, given the dim settings of the venue
• If a visitor's negligence results in damage to the property of ARTE MUSEUM DUBAI, the visitor may be held liable for compensation.
• We recommend that pregnant women, elderliy people, and those with low light tolerance have a guardian accompany them for their safety and comfort.
• Individuals with a history of medical conditions, including but not limited to stroke, panic disorders, heart disease, and seizures, are advised to exercise caution during their visit.
• All food and beverages, including water, gum, and candy are prohibited throughout the exhibition.
• Children aged 13 and under may enter with a parent or guardian, the guardian is responsible for keeping the child safe during the visit.
• In the event of damage or destruction caused by a child's negligence, or if a child is injured, the parent or guardian is liable.
• The exhibition is infused with harmless scents that match the artworks.

FORCE MAJEURE

ARTE MUSEUM LASER & LIGHTS SHOWS L.L.Ccannot be held responsible for any non-performance due to a case of forcemajeure, including, but not limited to, war, rioting, uprising, interruption in transport services, fire, computerfailure, interruptions in telecommunications (including, but notlimited to, networks and the Internet), flooding or natural disaster, for anyreason whatsoever, government or legal restrictions.

RECORDS

The computerized registers, kept inthe computer systems of ARTE MUSEUM LASER & LIGHTS SHOWS L.L.C or any ofits service providers, under reasonable security conditions, will be consideredas proof of the sales contract, its date, Orders and payments that have been made. The archiving of Ordersand invoices is carried out on a reliable and durable medium in such a way asto correspond to a faithful copy, in accordance with all applicable laws.

PERSONAL DATA

ARTE MUSEUM LASER & LIGHTS SHOWS L.L.Conly process the Customer's personal data as set out in ARTE MUSEUM LASER &LIGHTS SHOWS L.L.C Privacy Policy.

LIMITATION OF LIABILITY

ARTE MUSEUM LASER & LIGHTS SHOWS LLC isnot responsible for and will not be liable in contract, tort or otherwisefor any cost, claim, action, damage or loss suffered or incurred by the Customer arising out ofor in connection with:

1. any act, omission, default or fault of the Customer
2. any act, omission, default or fault of any third-party
3. force majeure
4. any error arising out of or in connection with Order processing or printing of print-at-home admission tickets
5. any negligent act or omission arising out or in connection with the loss, theft or the illegal use of the print-at-home ticket
6. any matter or thing arising out of or in connection with the use of the internet network (including, without limitation, the loss of data, interference, viruses or interruption of service), and
7. any matter or thing arising out of or in connection with the cancellation or postponement of a programmed event at ARTE MUSEUM LASER & LIGHTS SHOWS LLC.

ENTIRE AGREEMENT

The Customer and ARTE MUSEUM LASER &LIGHTS SHOWS L.L.C acknowledge and agree that these Terms together with thedocuments referred to therein constitute the entire agreement between them.

Each of the paragraphs of these terms andconditions operates separately. If any court or relevant authority decides thatany of them are unlawful, the remaining paragraphs will remain in full force and effect.

GOVERNING LAW AND JURISDICTION

These terms and conditions are governed byand will be construed in accordance with the laws of the Emirate of Dubai andyou agree to submit to the exclusive jurisdiction of the courts in the Emirateof Dubai.

Last updated: December 5, 2023.

• Address: Arte Museum Dubai, SF-159, Level 2, The Dubai Mall, Downtown, Dubai, UAE
• Email: info-db@artemuseum.com
• Tel: +971-4-570-7084