FAQ

Visiting
What are Arte Museum Dubai’s opening hours?

Arte Museum Dubai is open year-round.
• Monday to Friday: 10:00 AM to 11:00 PM, with last entry at 10:00 PM.
• Saturday and Sunday: 10:00 AM to 12:00 AM, with last entry at 11:00 PM.

Where is Arte Museum Dubai?

Arte Museum Dubai is on Level 2 of The Dubai Mall, opposite Galeries Lafayette, in Downtown Dubai.

How do I get there, and where can I park?

By metro, take the Red Line to Burj Khalifa/Dubai Mall station and follow the covered walkway into the mall. By car, use The Dubai Mall’s parking; valet parking is available on the Ground Floor. Taxis and ride-hailing cars drop off at the mall entrances.

When is the best time to visit?

The museum is busiest from 2:00 PM to 9:00 PM. For a quieter visit, come in the morning or after 9:00 PM.

How long does a visit take?

Most guests spend about 90 minutes. There is no time limit, so you can stay as long as you like during opening hours.

Are there any days when the museum is closed?

The museum is occasionally closed to general admission for private events. Any other changes are posted on the ticketing page before the date.

Tickets
How much are tickets?

Standard prices, in UAE dirhams and including 5% VAT:

Ticket
Admission only
Admission + Arte Tea Bar
Adult (18 to 60)
AED 149
AED 169
Child (4 to 17)
AED 79
AED 99
Senior (60 and over)
AED 113
AED 133
Family (3 or more tickets)
AED 79 each
AED 99 each
Student or group (20 or more tickets)
AED 59 each
AED 79 each
Companion of a Person of Determination
AED 69
AED 89
Person of Determination
Free
AED 20
Infant (under 4)
Free
Free

The VIP ticket is AED 269. Seasonal offers are shown on the ticketing page when they are running.

Who is eligible for free or discounted entry?

• Infants under 4 enter free.
• Children aged 4 to 17 pay the Child rate.
• Guests aged 60 and over pay the Senior rate.
• Families booking 3 or more tickets pay the Family rate.
• Students and groups of 20 or more pay the Student and Group rate.
• People of Determination enter free, and their companion pays the Companion rate.

Please bring a valid ID, as it is checked at the entrance. A discount applies only to the eligible guest and cannot be combined with other offers.

Do I need to book in advance?

You can buy tickets at the museum, but booking online is recommended. When the exhibition is busy, guests with a reservation are admitted first.

What is the Arte Tea Bar, and what does the Tea Bar ticket include?

The Arte Tea Bar is a teahouse at the end of the exhibition, where media art is part of the setting. The Admission + Arte Tea Bar ticket includes entry to the Tea Bar and one drink.

What does the VIP ticket include?

The VIP ticket includes admission, a guided tour with a docent, access to the VIP lounge, priority entry, the Arte Tea Bar, bottled water and two souvenirs from the Arte shop worth AED 150.

Can I get a refund or change my date?

Tickets are non-refundable. If your plans change, contact us before your visit date and we will advise what is possible.

Accessibility and house rules
Is the museum accessible for wheelchairs and strollers?

Yes. The whole exhibition is wheelchair accessible. Strollers are welcome. People of Determination enter free with a valid ID.

Can children visit on their own?

Children under 13 must be accompanied by an adult throughout the visit.

Can I take photos and videos?

Yes. Photography and video for personal use are welcome throughout the exhibition. Please do not use flash, tripods or professional equipment without prior approval.

Can I bring food and drinks?

No. Food and drinks, including water, chewing gum and sweets, are not allowed inside the exhibition. Drinks are served at the Arte Tea Bar.

Can I leave and come back in?

No. Re-entry is not permitted once you have left the exhibition, so please plan your visit in one go.

Are pets allowed?

Pets are not allowed.

Is the experience suitable for everyone?

The exhibition uses low lighting, mirrors, moving projections, sound and harmless scents. Pregnant guests, elderly guests and anyone sensitive to low light should visit with a companion. Guests with heart conditions, seizures or panic disorders should take care. For safety, running is not allowed.

Groups and events
Do you offer group and school visits?

Yes. Students and groups of 20 or more pay the Student and Group rate of AED 59 per person. To arrange a visit, email AMDB_SALES@dstrict.com or call +971 4 570 7084.

Can I hire the museum for a private event?

Yes. The museum can be hired for corporate events, brand launches, fashion shows, private dinners and receptions, for up to 350 guests in the main hall or 500 across the full venue. Enquiries go through the Venue Rental page, or by email to AMDB_SALES@dstrict.com.

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