Privacy Policy

dubai.artemuseum.com is a website run byARTE MUSEUM LASER & LIGHTS SHOWS L.L.C, which is a limited liabilitycompany incorporated in the Emirate of Dubai, United Arab Emirates (ARTE MUSEUMLASER & LIGHTS SHOWS LL.C., we, us or our). 

We value all our customers, visitors andsupports and are committed to adopting the highest standards when it comes tohow we collect, use and protect your personal information, and have accordinglydeveloped this privacy policy (the Policy). 

This Policy describes how ARTE MUSEUM LASER& LIGHTS SHOWS LLC. collects, processes uses and discloses your personalinformation as a data controller, when you contact us, we contact you, youpurchase any tickets, visit an exhibition, purchasing merchandise or productsor other services from us, enter into a competition, use our free Wi-Fi (ifapplicable) and/or use or interact with our platforms, including our website(the Services).

WHAT THIS POLICY COVERS

This Policy:

  • Sets out the types of personal information we collect,
  • Explains how and why we collect and use your personal information,
  • Explains when and why we may share personal information within ARTE MUSEUM LASER & LIGHTS SHOWS L.L.C. and with other organizations, including any affiliated companies,
  • Explains how we protect the personal information we collect, and -
  • Explains the rights you have in relation to your personal information.

This Policy applies if you use our Servicesor if you access or use our website or contact us or we contact you about ourServices.

1. PERSONAL INFORMATION WE COLLECT

When you browse our website, or connectto Wi-Fi networks we provide, we may collect:
Information about devices you have used toaccess our Services (including the make, model and operating system, IPaddress, browser type and mobile device identifiers) , and -Informationabout your precise geolocation.

When you contact us or we contact you oryou take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

  • In addition to your personal details, any personal information you provide about yourself,
  • Usage information including details of emails and other digital communications we send to you such as information about the emails you open and links in them that you click on, and
  • Your feedback and contributions to customer surveys and questionnaires.

Other sources of personal information

We may be required by law to collectpersonal information about you or as a consequence of any contractualrelationship we have with you.

If you choose not to provide your personalinformation to be used in accordance with this Policy, you will still be ableto visit our website but you may not be able to access certain Services, and insome cases, we may not be able to fulfill a service you request.

We do not collect any Special Categories ofpersonal information about you (this includes details about your race orethnicity, religious or philosophical beliefs, sex life, sexual orientation,political opinions, trade union membership, information about your health, andgenetic and biometric data). Nor do we collect any information about criminalconvictions and offences.

2. HOW WE USE YOUR INFORMATION

We will only use your personal informationin accordance with all applicable laws.

Most commonly, we will use your personal information for the following lawful reasons:

  • To perform the contract, we are about to enter into or have entered into with you,
  • For our legitimate interests, and
  • To comply with a legal obligation

Make our Services available to you.

We use your personal information to provideany of the Services you have requested.
This is so we can provide the services toyou in line with our contractual obligations to you.

Personalize your experience

We may use your personal information topersonalize the marketing messages we send to you and to make them morerelevant and interesting, provided always that you have consented to receiveour marketing information. We may use your personal information for thispurpose in the following ways:

  • Using your online browsing behaviour as well as your in-store and online purchases to help us better understand you as a customer and provide you with personalized offers and Services.
  • Providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating our Services we offer, and those of our suppliers and partners.
  • As part of this, online advertising may be displayed on our website and on other organizations' websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners, and
  • To help us better understand you and provide you with services and marketing communications, that are relevant to your interests, we combine personal information we collect when you make purchases in-store with personal information collected from our websites and other sources including the different subsidiaries under in collaboration with ARTE MUSEUM LASER & LIGHTS SHOWS LL.C.

Contact and interact with you.

We may use your personal information whenwe communicate with you, in order to:
Contact you about our Services, for exampleby phone, email or post or by responding to social media posts that you havedirected at us,

  • Manage and competitions you take part in, including those we run with our suppliers and partners, and
  • Invite you to take part in and for us to manage customer surveys, questionnaires, and other market research. activities carried out by ARTE MUSEUM LASER & LIGHTS SHOWS LL.C. by other organizations on our behalf once you have visited the museum.
  • We may ask you to provide your feedback by e-mail once you have visited the museum and/or we may ask you to fill in a questionnaire while you are in our premises.

Manage and improve our day-to-day operations.

We analyze information about how you useour services to:

  • Manage and improve our website
  • Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you,
  • Detect and prevent fraud or other crime.

We carry out these activities on the basis that itis in our legitimate business interests to use the information provided to usfor this purpose, so we can understand any issues with our Services and improvethem.

MARKETING COMMUNICATIONS

All marketing communications we send to youwill provide you with a way to withdraw your consent to future marketing. Ifyou no longer wish to receive promotional materials you may opt-out at any timefrom receiving these communications or change your account settings.
This willremove you from marketing lists.

3. SHARING INFROMATION

We may share your personal information withthird parties under the following circumstances:

  • We reserve the right to transfer your information in connection with a sale, merger, consolidation, change in control, or reorganization of our business.
  • If it is required by an applicable law or a public authority, if we need to share personal information in order to establish, exercise or defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk),
  • To our affiliated companies or any other successors in title to our business,
  • For education or training purposes of our members of staff, or
  • To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.

Affiliates or business partners forbusiness

We may share the personal informationcollected with our other affiliates or business partners for business purposeslisted above.

Our Service Providers

We work with carefully selected serviceproviders that carry out certain functions on our behalf. We only sharepersonal information that enables our service providers to provide theirservices.

Some of the service providers we work withoperate online media channels, and they place relevant online advertising forour Services, as well as those of our suppliers, on those online media channelson our behalf. For example, you may see an advert for our Services when you usea particular social media site.

Third parties to protect Site security andintegrity, address technical issues, and process your information.
Your mobile carrier when you request services via mobile devices.

4. DO-NOT-TRACK REQUESTS

We do not currently have the capability tohonor "do not track" requests solely based on browser signals.

5. TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE THE UNITED ARAB EMIRATES

Your personal information may betransferred to, stored, and processed in a country that is not regarded asensuring an adequate level of protection for personal information underEuropean Union law or under the laws of your country of residence or the lawsof the United Arab Emirates.

We have put in place appropriate safeguardsin accordance with applicable legal requirements to ensure that your data isadequately protected, including specific contractual commitments in theagreements with our service providers.

We require all third parties with whom weshare your personal information to respect the security of your personalinformation and to treat it in accordance with all applicable laws. We do notallow our service providers to use your personal information for their ownpurposes and only permit them to process your personal information forspecified purposes and in accordance with our instructions.

In the event that your personal informationis transferred to a foreign jurisdiction, it may be subject to the laws of thatjurisdiction and we may be required to disclose it to the courts, lawenforcement or governmental authorities in those jurisdictions but we will onlydo so where required by applicable laws.

6. SECURITY

We have put in place appropriate securitymeasures to prevent your personal information from being accidentally lost,used or accessed in an unauthorized way, altered or disclosed.

In addition, we limit access to your personal information to those employees,agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and theyare subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal informationbreach and will notify you and any applicable regulator of a breach where weare legally required to do so.

However, it is important to note that no internet-based site can be 100% secureand we cannot be held responsible for unauthorized or unintended access that isbeyond our control.

7. YOUR CHOICE

In addition, you have certain rightsregarding your personal information, subject to UAE law.
These include the following rights to:

  • Access the personal information we hold about you,
  • Correct your personal information,
  • Delete your personal information ("right to be forgotten")
  • Restrict our use of your personal information,
  • Object to our use of your personal information (for direct marketing),
  • Withdraw any consents you have provided for our use of your personal information,
  • Request the transmission of your personal information to a third party ("right to data portability"), and - Lodge a complaint with your local data protection authority.
8. DATA RETENTION

We will only retain your personalinformation for as long as reasonably necessary to fulfil the purposes wecollected it for, including for the purposes of satisfying any legal,regulatory, tax, accounting or reporting requirements or to enforce our agreements.

We may retain your personal information fora longer period as permitted by law:

  • To keep you up to date with our marketing information (or until you withdraw your consent to receive our marketing communications), and
  • To manage a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retentionperiod for personal data, we consider the amount, nature and sensitivity of thepersonal data, the potential risk of harm from unauthorised use or disclosureof your personal data, the purposes for which we process your personalinformation and whether we can achieve those purposes through other means, andthe applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances, we will anonymiseand/or aggregate your personal information (so that it can no longer beassociated with you) for research or statistical purposes, in which case we mayuse this information indefinitely without further notice to you.

9. SOCIAL MEDIA

We operate channels, pages and accounts onsome social media sites to inform, assist and engage with customers. We monitorand record comments and posts made on these channels about us so that we canimprove our Services.

ARTE MUSEUM LASER & LIGHTS SHOWS LLC isnot responsible for any information posted on those sites other thaninformation we have posted ourselves. We do not endorse the social media sitesthemselves or any information posted on them by third parties.

10. AGGREGATE DATA, DATA ANALYTICS AND SOCIAL MEDIA FUNCTIONALITY

We may aggregate personal information andremove any identifying elements in order to analyze patterns and improve ourmarketing and promotional efforts, to improve our content and productofferings, and we may appoint third parties to do this on our behalf, as setout above.

We gather certain usage information likethe number and frequency of visitors to our website.

This information may include which webpageyou just came from, which webpage you next go to, what browser you are using,your device and your IP address. We only use such data in the aggregate.

This collective data helps us to determinehow much our customers use parts of our platforms, and do research on our usersdemographics, interests, and behaviour to better understand and serve you. Ifyou use buttons on our website linked to social media or similar sites (forexample “Like” and/or “Share” buttons), content from our website may be sentback to that other website or service and, depending on your privacy settings,may be privately or publicly visible (for example to friends, followers, orgenerally to anyone who has access to your profile page).

11. THIRD PARTY LINKS or COOKIES

Our Websites may contain links to otherwebsites operated by other organizations that have their own privacy policies.

Please make sure you read their terms andconditions and privacy policy carefully before providing any personalinformation on a website as we do not accept any responsibility or liabilityfor websites of other organizations.

The Site may ask for permission regardingcookies authorization. Cookies can also be used by third-party websites for thetargeted marketing, convenience of browsing.

12. CHILDREN

We do not intentionally collect personalinformation about children. If you are providing personal information for anindividual of less than 13 years of age, you are providing us with youraffirmative parental consent as the legal parent or guardian to collect, useand process the information of the child, in accordance with this PrivacyPolicy.

13. CHANGES TO THIS PRIVACY POLICY

We update this Privacy Policy when fromtime to time and place updates on our platforms. If we are going to use yourpersonal information in a manner different from that stated at the time ofcollection, we will notify you. All changes will become effective when postedunless indicated otherwise. Please review this Privacy Policy periodically forchanges.

14. GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy is governed by the lawsof the United Arab Emirates. Any disputes arising thereof, or connected theretoshall be settled by the Dubai courts between ARTE MUSEUM LASER & LIGHTSSHOWS L.L.C. and you.

15. YOUR RIGHTS

You have the right to see or access thepersonal information we hold about you. To make such a request, please email usat: Info-db@artemuseum.com

If you have any concerns relating to ourcompliance with applicable data protection laws or this Privacy Policy,including the exercise of your rights set out above, please send us an email atinfo-db@artemuseum.com and we will attempt to resolve any issues as rapidly aspossible.

If you are concerned that any of theinformation we hold about you is incorrect, or out of date, please write to theemail address above to report your concerns and we will take appropriate stepsto rectify our records.

You can configure your browser settings torefuse or alert you about cookies, but this may affect Site functionality.
Please note that we may require additional information from you in order todeal with your requests.

Last Updated (Effective Date): Dec, 05,2023

  • Address: Arte Museum Dubai, SF-159, Level 2, The Dubai Mall, Downtown, Dubai, UAE
  • Email: info-db@artemuseum.com
  • Tel: +971-4-570-7084