dubai.artemuseum.com is a website run by ARTE MUSEUM LASER & LIGHTS SHOWS L.L.C, which is a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates (ARTE MUSEUM LASER & LIGHTS SHOWS LL.C., we, us or our).
We value all our customers, visitors and supports and are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information, and have accordingly developed this privacy policy (the Policy).
This Policy describes how ARTE MUSEUM LASER & LIGHTS SHOWS LLC. collects, processes uses and discloses your personal information as a data controller, when, you contact us, we contact you, you purchase any tickets, visit an exhibition, purchasing merchandise or products or other services from us, enter into a competition, use our free Wi-Fi (if applicable) and/or use or interact with our platforms, including our website (the Services).
This Policy applies if you use our Services or if you access or use our website or contact us or we contact you about our Services.
When you browse our website, or connect to Wi-Fi networks we provide, we may collect:
When contacting us or participating in promotions:
Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers) , and -Information about your precise geolocation.
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:
Other sources of personal information
We may be required by law to collect personal information about you or as a consequence of any contractual relationship we have with you.
If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our website but you may not be able to access certain Services, and in some cases, we may not be able to fulfill a service you request.
We do not collect any Special Categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We will only use your personal information in accordance with all applicable laws.
Most commonly, we will use your personal information for the following lawful reasons:
We use your personal information to provide any of the Services you have requested.This is so we can provide the services to you in line with our contractual obligations to you.
We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and interesting, provided always that you have consented to receive our marketing information. We may use your personal information for this purpose in the following ways:
We may use your personal information when we communicate with you, in order to:
Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us,
We analyze information about how you use our services to:
We carry out these activities on the basis that it is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our Services and improve them.
All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials you may opt-out at any time from receiving these communications or change your account settings. This will remove you from marketing lists.
We may share your personal information with third parties under the following circumstances:
We may share the personal information collected with our other affiliates or business partners for business purposes listed above.
We work with carefully selected service providers that carry out certain functions on our behalf. We only share personal information that enables our service providers to provide their services.
Some of the service providers we work with operate online media channels, and they place relevant online advertising for our Services, as well as those of our suppliers, on those online media channels on our behalf. For example, you may see an advert for our Services when you use a particular social media site.
Third parties to protect Site security and integrity, address technical issues, and process your information.
Your mobile carrier when you request services via mobile devices
We do not currently have the capability to honor "do not track" requests solely based on browser signals.
Your personal information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information under European Union law or under the laws of your country of residence or the laws of the United Arab Emirates.
We have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected, including specific contractual commitments in the agreements with our service providers.
We require all third parties with whom we share your personal information to respect the security of your personal information and to treat it in accordance with all applicable laws. We do not allow our service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
In the event that your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so. However, it is important to note that no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.
In addition, you have certain rights regarding your personal information, subject to UAE law. These include the following rights to:
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements or to enforce our agreements.
We may retain your personal information for a longer period as permitted by law:
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances, we will anonymise and/or aggregate your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our Services.
ARTE MUSEUM LASER & LIGHTS SHOWS LLC is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.
We may aggregate personal information and remove any identifying elements in order to analyze patterns and improve our marketing and promotional efforts, to improve our content and product offerings, and we may appoint third parties to do this on our behalf, as set out above.
We gather certain usage information like the number and frequency of visitors to our website.
This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of our platforms, and do research on our users’ demographics, interests, and behaviour to better understand and serve you. If you use buttons on our website linked to social media or similar sites (for example “Like†and/or “Share†buttons), content from our website may be sent back to that other website or service and, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers, or generally to anyone who has access to your profile page).
Our Websites may contain links to other websites operated by other organizations that have their own privacy policies.
Please make sure you read their terms and conditions and privacy policy carefully before providing any personal information on a website as we do not accept any responsibility or liability for websites of other organizations.
The Site may ask for permission regarding cookies authorization. Cookies can also be used by third-party websites for the targeted marketing, convenience of browsing.
We do not intentionally collect personal information about children. If you are providing personal information for an individual of less than 13 years of age, you are providing us with your affirmative parental consent as the legal parent or guardian to collect, use and process the information of the child, in accordance with this Privacy Policy.
We update this Privacy Policy when from time to time and place updates on our platforms. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise. Please review this Privacy Policy periodically for changes.
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising thereof, or connected thereto shall be settled by the Dubai courts between ARTE MUSEUM LASER & LIGHTS SHOWS L.L.C. and you.
You have the right to see or access the personal information we hold about you. To make such a request, please email us at: Info-db@artemuseum.com
If you have any concerns relating to our compliance with applicable data protection laws or this Privacy Policy, including the exercise of your rights set out above, please send us an email at info-db@artemuseum.com and we will attempt to resolve any issues as rapidly as possible.
If you are concerned that any of the information we hold about you is incorrect, or out of date, please write to the email address above to report your concerns and we will take appropriate steps to rectify our records.
You can configure your browser settings to refuse or alert you about cookies, but this may affect Site functionality.
Please note that we may require additional information from you in order to deal with your requests.
Address: Arte Museum Dubai, SF-159, Level 2, The Dubai Mall, Downtown, Dubai, UAE
Email: info-db@artemuseum.com
Tel: +971-4-570-7084
Last Updated (Effective Date): Dec 05, 2023